Terms and Conditions
Cancellation policy
𝗕𝗹𝗼𝗰𝗸 𝗯𝗼𝗼𝗸𝗶𝗻𝗴𝘀
When you book a block of classes you are securing your space on that specific class each week for the duration of the block (e.g every Wednesday 7-8.15pm). No refunds are offered if you miss a class. You cannot carry over classes to the next block. If there is space on another class for you to attend as a catch up during the same block, you are welcome to do so. This must be pre agreed. Spaces are not guaranteed but I will try my best to accommodate.
𝗖𝗹𝗮𝘀𝘀𝗲𝘀 𝗮𝗻𝗱 𝗚𝗿𝗼𝘂𝗽 𝘀𝗲𝘀𝘀𝗶𝗼𝗻𝘀
No refunds or option to transfer. I am quite happy for you to send someone else in your place if you let me know beforehand, and provide their contact details so I can make sure I'm aware of an health issues.
𝗪𝗼𝗿𝗸𝘀𝗵𝗼𝗽𝘀 𝗮𝗻𝗱 𝗱𝗮𝘆 𝗿𝗲𝘁𝗿𝗲𝗮𝘁𝘀
No refunds or option to transfer. I am quite happy for you to send someone else in your place if you let me know beforehand, and provide their contact details so I can make sure I'm aware of any health issues.
𝟭:𝟭 𝗣𝗿𝗶𝘃𝗮𝘁𝗲 𝗯𝗼𝗼𝗸𝗶𝗻𝗴𝘀
If you have to cancel outside of 72 hours I will offer to rearrange your booking, otherwise 100% of the total fee is required. If you cancel within 72 hours notice then 100% of the total fee is required with no option to rearrange. I am quite happy for you to send someone else in your place if you let me know beforehand, and provide their contact details so I can make sure I'm aware of any health issues.
𝗣𝗿𝗶𝘃𝗮𝘁𝗲 𝗯𝗼𝗼𝗸𝗶𝗻𝗴𝘀 𝗳𝗼𝗿 𝗴𝗿𝗼𝘂𝗽𝘀
A non refundable deposit of 50% is required to secure your booking. If you cancel within 3 weeks of the booking the full payment is still required.
𝗜𝗳 𝗜 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗰𝗮𝗻𝗰𝗲𝗹
Fellbeing reserves the right to cancel any event or booking at any time and without prior notice. I will endeavour to provide as much notice as practically possible! However, the need to cancel will likely be due to unforeseen circumstances such as weather hazards, illness or issues with the venue. In the unlikely event that I need to cancel you will be offered a full refund or the option to transfer to an alternative booking of equal value. If you choose to transfer to an alternative booking then the same cancellation policy applies to that booking.
𝗟𝗮𝘁𝗲 𝗮𝗿𝗿𝗶𝘃𝗮𝗹
Group events start promptly at the time indicated. Please arrive 5-10 minutes early to set yourself up (but no earlier as I am still setting up). I cannot allow people to arrive late due to the nature of the session as it ruins the experience for other attendees. If you arrive late you will not be able to attend and I am unable to offer a refund or to roll over the booking to another date.
If you arrive late for a private booking, then the session with still end at the time previously agreed.
𝗣𝗹𝗲𝗮𝘀𝗲 𝗻𝗼𝘁𝗲
I understand that things can happen unexpectedly and I have tried to negotiate other ways around cancellations to limit the impact this has on clients if they occasionally have to cancel. However, I have found that each group session usually has at least 1 person cancelling and to offer a refund for each person who cancels just isn't viable. If I roll over the ticket to another session this has the same financial impact on me as it takes an available space away from the next session. I have to make the booking a commitment so I can ensure the sessions are viable for me to continue running. Thank you for your understanding.